Sydney Airport, Australia’s busiest aviation hub, was just hours from a total shutdown of all departing flights last Friday due to a sudden shortage of available air traffic controllers. The September 12 crisis emerged after a group of "key" departure controllers called in sick, which compelled Airservices Australia – the government authority in charge of managing airspace – to consider halting all departures between 3:30 pm and 4 pm, an unprecedented measure.

Airservices Australia alerted airlines and passengers at 10 am, informing them that all departures would be restricted to a four-minute interval instead of the usual 60 aircraft per hour. The severe clampdown sent airlines into a spin with fans flocking to attend NRL and AFL finals games over the weekend. 

Only an hour before the intended break, a critical gap was filled, not by an on-duty controller but one who was off duty, averting potential critical disruptions for thousands of passengers.

“The staff crisis meant we had to a departure cap for most of the day, running at just 15 take-offs per hour, which is a quarter of the normal capacity,” confirmed an Airservices Australia spokesperson. 

Jetstream Magazine

Beyond headlines: premium aviation stories in print & digital.

Quarterly issues • Photo-rich features • QR-linked interactive extras.

Subscribe »

Arrivals were not disrupted, but the possibility of a complete departure freeze hung in the air until the last minute. The incident exposes persistent vulnerabilities in Australia’s air traffic control infrastructure.

Airservices Australia now has around 1,050 controllers nationwide, a decrease of almost 20% from pre-pandemic numbers for the government entity that manages air traffic control for airlines, while total aircraft movements have fallen only about 6.5%. 

The gap is partially due to a retirement incentive program implemented in 2021 that saw 140 veteran controllers leave their jobs, scaling back the number of available staff who could cover tougher shifts.

Peter McGuane, secretary of Civil Air, the union representing controllers, said, “Air traffic controllers are not interchangeable. They’re rated for specific functions, and you can’t simply transplant one controller into another position for which they’re not rated.” 

It would take up to two years of classroom learning and supervised practical work in the field to train a new controller, making quick fixes impossible.

Airservices announced to hire 85 new controllers around the country this year, but union leaders say that’s a fraction of what is required to bring staffing back to safe levels. 

The fatigue, burnout, and high overtime loads facing controllers are now routine aspects of ATC work, posing safety risks, not to mention the fear of yet another last-minute emergency. 

While the shutdown was narrowly averted last Friday, the episode has reignited discussion over financing, workforce policies, and priorities for vital publicly owned infrastructure like air traffic control.